Harlequin Software Ltd

CRM Web

Harlequin CRM Web, a new design built on 25 years of donor journeys.

Fast. Intuitive. Accessible.

A new Charity CRM for today’s evolving fundraising and charity management landscape. Streamline processes, unite departments and enhance the performance of your non-profit.

Key benefits of Harlequin CRM Web are:

Intuitive Navigation 
Harlequin CRM Web has a fresh contemporary design that’s not just visually appealing but intuitive to use.  With a clean and crisp interface, navigating through the system has never been easier.  Whether you’re managing donor relationships or tracking data, everything is just a few clicks away.

Save Time 
Time is precious, especially in the charity sector.  Harlequin CRM Web offers extensive API integrations with third-party platforms, such as JustGiving, Stripe & Enthuse, making it easier than ever to sync data across systems.  Plus, with automated features and super-fast processing speeds, you’ll save valuable time.

Workflow
Harlequin CRM Web introduces a streamlined, step-by-step user experience — all on a single page. No more navigating between multiple screens. Users can now create, customise, and launch donor journeys with ease, making it simpler than ever to engage supporters at every stage. This intuitive workflow helps teams stay efficient, organised, and focused on growing lasting donor relationships.

In-depth Data Analysis 
Our Web version comes with expanded reporting capabilities.  We’re constantly adding new graphical reports to help you visualise your data better. 

Accessibility  
It’s now in the Cloud!  Say goodbye to remote desktop processing.  Whether you’re in the office, at a fundraising event, or working from home, you can now access Harlequin CRM Web from anywhere, on most devices.  All you need is an internet connection and you’re ready to go.

Private & Secure
We utilise Microsoft Azure, adopting the single database per client rather than the multi-tenanted model that the majority of our competitors favour. This means each client will have their own private cloud. 

Additional modules for CRM Web

The events module is designed to cover all essentials of organisations and running events. Manage invitations, log payments and oversee all costs associated with the event.

Pricing

Total Contacts Monthly Price Yearly Total (Pay Monthly) Yearly Pre-Pay (-5%)
2500
£275
£3300
£3135
5000
£350
£4200
£3990
10000
£400
£4800
£4560
15000
£450
£5400
£5130
20000
£500
£6000
£5700
25000
£550
£6600
£6270
30000
£600
£7200
£6840
35000
£650
£7800
£7410
40000
£700
£8400
£7980
45000
£750
£9000
£8550
50000
POA
POA
POA

Next steps

Charity CRM

Essential functionality built-in

  • Contact management

  • Communication logging

  • GDPR consent tool

  • Gift Aid processing

  • Financial management

  • Individual and regular giving

  • Campaign/appeals management

  • Standard reporting library

  • Ad hoc query builder

  • Donor/beneficiary profiling

  • Promotional items management

  • Major donor and legacy management

  • Grants and foundation management

  • Grant-giving