Service delivery teams
Integrated software for service delivery and beneficiary management.
As a result of many charities requiring one database to cover everything, we designed our CRM systems to accommodate all charity activities including managing services in addition to the original concept of fundraising.
Harlequin CRM software can serve as a central hub for service delivery teams, helping to manage and maximise complex relationships with reliability, integrity and ease-of-use.
You can be smarter about managing and protecting data, as well as developing relationships sensitively across teams and with beneficiaries. To underpin consistent service delivery, case workers can access relevant information and use screen template workflows for specific processes and procedures.
“Harlequin CRM is a valuable asset for Medical Detection Dogs. It is a reliable, great value, user-friendly solution with useful tools for managing the charity’s fundraising and supporter journeys. Not to mention safely storing the details of our life-saving dogs!”
Kaye Johnson
Project Manager
Medical Detection Dogs
Benefits of service delivery software from Harlequin
Delivering a streamlined service to your beneficiaries will help to extend your reach and raise the profile of your charity.