Privacy Policy
Privacy Policy for Harlequin Software Ltd
Last Updated: 23 July 2025
1. Introduction
This Privacy Policy explains how Harlequin Software Ltd (“we”, “us”, “our”) collects, uses, and protects any personal data that you provide when using our website https://harlequinsoftware.co.uk (“the Website”). We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
Harlequin Software Ltd
The Old Vicarage
Finches Lane, Baydon
Marlborough, Wiltshire
SN8 2JJ
Company Registration Number: 02012615
Email: enquiries@harlequinsoftware.co.uk
Phone: 01672 541541
We are a provider of CRM and finance software for charities and not-for-profit organisations.
3. What Information We Collect
We may collect and process the following personal data through our website:
| Type of Data | Purpose |
|---|---|
| Contact details (name, email address, phone number) | When you complete contact forms, book a demo, or request information |
| Organisation details (charity name, size, role) | To tailor our response and product information to your needs |
| Technical data (IP address, browser type, device type) | Collected via cookies to help us analyse website traffic and performance |
| Usage data | Pages visited, time on site, source of visit, etc. via Google Analytics |
4. How We Use Your Data
We process your personal data for the following purposes:
To respond to your enquiries or demo requests
To provide relevant product or service information
To improve our website, content, and user experience
To comply with any legal or regulatory obligations
We do not sell your data or share it with third parties for marketing purposes.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
Consent – where you voluntarily submit your data via a form
Legitimate interests – to improve our website and respond to genuine business enquiries
Legal obligations – if required to retain data for compliance or audits
6. How We Store and Protect Your Data
We store your data securely and only for as long as necessary for the purposes it was collected. We use appropriate technical and organisational measures to protect your personal data, including secure servers, data encryption, and access controls.
7. Cookies
We use cookies on our Website, including Google Analytics, to track usage statistics and help us improve user experience. For more details, please see our Cookie Policy.
8. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time (where consent is the basis for processing)
Object to processing for direct marketing purposes
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise your rights by contacting us at: enquiries@harlequinsoftware.co.uk
9. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Harlequin Software Ltd
The Old Vicarage, Finches Lane, Baydon, Marlborough, SN8 2JJ
Email: enquiries@harlequinsoftware.co.uk
Phone: 01672 541541
