Why is Harlequin different to most CRM suppliers?

In part 1 of a series of short articles talking about what makes us different from most suppliers, we address why we buck the trend of using Partner companies to fulfil many aspects of data migration, implementation, training and support. Harlequin took the decision early on not to walk this path and instead provide our customers with a fully in-house service. 

Our customers have access to our experienced team from the initial procurement to the day-to-day support. This article discusses the benefits of this model over the use of freelancers and offshore teams. 

Speed and simplicity

Our system designers sit next to our developers, who talk daily with our testing and training teams, this makes things move faster. No waiting on time zones, no endless email chains, just clear communication and rapid progress from a united team, all on the same page.

Shared standards

Quality control is more than ticking boxes – it’s about shared expectations. Our in-house team live and breathe the same principles. They’re aligned on how things should be done, and care about doing it right. There’s no “that’s not our job” mentality – just collective ownership.

Accountability

With everything under one roof, there’s nowhere to hide. No blaming the agency down the road, or the team across the globe. If something’s not right, our in-house team can mount a robust and co-ordinated response at speed.

Our only partnerships are with our customers

When you talk to Harlequin, you’re talking directly to the people doing the work. No account managers, no intermediaries, just the team developing your solution from the ground up. We’ve seen this build trust – and deliver better results.

Smarter long-term thinking

We’re not just building for launch day; we’re thinking about year two, year five and the next decade. Harlequin’s in-house model means we support what we build – so we design it to last, scale, and evolve with your needs.

No hidden costs

With no 3^rd party costs to consider you can be sure the price quoted by us at the outset will be both transparent and all-encompassing.

The bottom line

In a world that loves to talk about agility, quality, and user experience – in-house delivers! Harlequin have the team, the tools, and the talent all in one place. That’s how we create the kind of charity management platforms we’re proud to put our name on.